Matrid Transcription Services
employs a three-fold quality checking norm i.e. the transcripts produced by our transcriptionists are filtered for accuracy of content by passage of the same transcript through 3 successive stages of quality analysis by senior editors who meticulously scan the reports for sources of error to achieve the highest levels of accuracy.

· Our Specialists
· Process Overview
· Features of Process
· Security Concerns

Our Specialists
The medical advisory panel is called into action when any anomaly is noticed which is beyond the technical capacity of the transcription staff. The panel provides insight into the dubious issues, which would otherwise have been sent off as flagged.

Process Overview
· Download voice files from our Server through FTP.
· Allocate the voice files to the Transcriptionists and same are then transcribed and converted in text files in the word processing software of your choice.
· Levels of proofreading and editing by QAs is done and is made ready for printing or storage in an electronic record.
· All the work is returned with a courtesy transcription log so that your record clerk can immediately match the files with the transcription records, a unique service that most other companies do not provide.

Features of Process
· Dictation is easily tracked by a system assigned job ID#
· Voice file is maintained on our servers for 7 days, text is backed up and stored for at least 1 year.
· You can design your own pre-formatted document template using voice for automatic data fill in.
· Clients can have a profile designed for their individual needs.
· We can re-record dictation from your digital system to help you catch up or cover vacation times, illness, etc.
· Superior digital voice quality.
· Management reports available.

Security Concerns
· Proper security measures are taken to transfer the data . The data is not only protected by passwords but also is encrypted to ensure the adherence to the latest confidentiality rules.
· All the persons involved in conducting and proofreading transcriptions are educated to keep confidentiality.
· All records are destroyed once transcription is complete unless specified.
· If instructed to keep the records, we will maintain and archive your records.
· No records are accessible and cannot be taken out from computers as the requisite devices are either disabled or password protected or are not there.